01 / Discover
Clarify the service, stakeholders, and intended outcome.
OPERATIONS / 01
A deliberate path from discovery through improvement.
Each service stage creates the clarity required for the next.
02 / Assess
Review the environment, dependencies, and constraints.
03 / Design
Define the approach, responsibilities, and change path.
04 / Configure
Implement approved configuration with controlled access.
05 / Validate
Check behavior, ownership, records, and recovery considerations.
06 / Launch
Release the approved service and confirm the public experience.
07 / Support
Route questions and incidents through an understood support path.
08 / Improve
Use outcomes and new needs to guide measured changes.
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